VNLIN Privacy Policy
Date Issued:August 5th, 2022
Effective Date: August 5th, 2022
[Cautions] VNLIN knows very well the significance of personal information to you, and attaches great importance to protection of the user’s personal information. VNLIN will take appropriate security protection measures to protect your personal information, and endeavor to guarantee that your personal information is safe and controllable pursuant to the laws and regulations. When you use the services provided by VNLIN , VNLIN will collect, use, share, store and protect your personal information in accordance with this Privacy Policy.
This Privacy Policy contains terms and conditions in connection with collection, use, sharing, storage and protection of your personal information. VNLIN wishes to clearly introduce its processing way of your personal information through this Privacy Policy. Thus, VNLIN recommends that you carefully, completely and thoroughly read and understand this Privacy Policy before you use the services of VNLIN Client, so as to know how to protect your privacy.
If you have any questions about this Privacy Policy while reading this Privacy Policy, please feel free to contact our customer service staff [Tel.: 0755-23508077; E-mail: customer1@vnlin.com], VNLIN will explain the clauses to you. If you disagree with this Privacy Policy or any contents hereof, you may refuse to use the services of VNLIN ; if you refuse to provide your relevant personal information while using the services of VNLIN , you might be unable to use the services of VNLIN normally.
We formulate this Policy in order to help you understand:
1. How VNLIN collects your personal information
2. How VNLIN uses your personal information
3. How VNLIN shares, transfers and discloses your personal information
4. How VNLIN stores your personal information
5. How VNLIN protects your personal information
6. How you manage your personal information
7. How VNLIN uses Cookies and similar technologies
8. How to protect the personal information of minors
9. How to update this Policy
10. How to contact VNLIN
I. Definitions
1.1 VNLIN Client: shall refer to the official website of VNLIN (domain name:https://www.vnlin.com/) and programs, systems, applications, websites, client terminals and other corresponding equipment for providing the services.
1.2 VNLIN : shall individually or collectively refer to the operators or service providers of VNLIN Client, including but not limited to VNLIN Express. and its affiliates.
1.3 Personal Information: shall refer to the information, contents or data that is recorded in electronic or other forms and can identify the status of specific natural person or reflect activities of the specific natural person independently or together with other information.
1.4 Except otherwise agreed, the definitions used herein shall have the same meanings as the definitions used in the VNLIN User Agreement.
II. Scope of Application
2.1 VNLIN keeps providing better and more personalized services to the users. VNLIN collects, stores, uses, shares and protects your personal information in order to provide better and more personalized services to you, and hope that you could enjoy more convenient life via VNLIN ’s services. This Privacy Policy is applicable to all services of VNLIN Client. Your access to VNLIN Client and/or login to relevant client terminals to use the services of VNLIN Client shall be subject to this Privacy Policy. Unless otherwise agreed herein, or VNLIN account or VNLIN affiliates’ account is used in the services of VNLIN but no independent privacy policy is established, this Policy shall also be applicable to such services.
2.2 [Special Notice] This Privacy Policy does not apply to any services provided by a third party to you, e.g., when the enterprise engaging in express business entrusts VNLIN Client to provide services to you, this Privacy Policy shall not be applicable to the personal information provided by you to the enterprise engaging in express business.
2.3 [Users of European Economic Area (EEA)] If you are in the EEA your controller is VNLIN Express (incorporated in HONGKONG China). For contact details, please see section “Contact Us” below. INTERNATIONAL TRANSFERS OF PERSONAL DATA Our business may require us to transfer your personal data to countries outside of the EEA, including to countries that may not provide the same level of data protection as your home country such as China. We take appropriate steps to ensure that recipients of your personal data are bound to duties of confidentiality and we implement appropriate measures to ensure your personal data will remain protected in accordance with this Privacy Policy, such as standard contractual clauses. YOUR RIGHTS If you are a resident of the EEA, you have the following data protection rights, which you can exercise at any time by contacting us using the contact details provided under section “Contact Us” below: • The right to access, correct, update or request deletion of your personal data. • The right to object to processing of your personal data when it is based on our legitimate interests, and separately the right to object to direct marketing. • The right to ask us, in some situations, to restrict processing of your personal data or request portability of your personal data. • The right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under section “Contact Us” below. • If we have collected and process your personal data with your consent, then you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent. • The right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. If you are aware of changes or inaccuracies in your information, you should inform us of such changes so that our records may be updated or corrected.
2.4 [Users of California] If you are a California resident, you can make certain requests regarding your personal information. We will fulfill each of these requests per the requirements of California law. (a) You can request access to a copy of the personal information we have about you, including a list of categories of your personal information that we have sold and a list of categories of your personal information that we have shared with another company for a business purpose. (b) You can request that we delete your personal information. (c) You can request that we stop selling your personal information. More information on each of these requests is below. REQUEST MY PERSONAL INFORMATION: If you make this request, which we also refer to as a Request to Access Information, we will return to you (to the extent required by law): Ø The categories of personal information we have collected about you. Ø The categories of sources from which we collect your personal information. Ø The business or commercial purpose for collecting or selling your personal information. Ø The categories of third parties with whom we share personal information. Ø The specific pieces of personal information we have collected about you. Ø A list of categories of personal information that we have sold, along with the category of any other company we sold it to. Any of the categories of personal information that we collect could be included in a sale to other companies, including those within our corporate family. If we have not sold your personal information, we will inform you of that fact. Ø A list of categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with. You can ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to personal information we collected about you in the previous 12 months. DELETE MY PERSONAL INFORMATION: You have the right to ask that we delete your personal information. Once we receive a request, we will delete the personal information (to the extent required by law) we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. Choosing to delete your personal information may impact your ability to use our websites and online features, including closure of your online account. STOP SELLING MY PERSONAL INFORMATION: In the twelve months prior to the effective date of this Statement, we has not sold any personal information of consumers, as those terms are defined under the California Consumer Privacy Act. NO DISCRIMINATION: We will not discriminate against you for exercising your rights. This generally means we will not deny you using our services, provide a different level or quality of our services. Please know, if you ask us to delete your information, it may impact your experience with us, and you may not be able to participate in certain services which require usage of your personal information to function. EXCERCISE YOUR RIGHTS: To exercise the California privacy rights described above, please contact our Data Privacy Office at XXX VERIFYING YOUR IDENTITY FOR REQUESTS TO ACCESS OR DELETE PERSONAL INFORMATION We take the privacy of your personal information seriously and want to ensure that we provide only you or your authorized agent with your personal information. The CCPA also requires that we verify the identity of each person who makes a request to know what personal information we have about you or to delete the personal information we have about you. What Personal Information Do I Provide to Verify My Identity? To verify your identity, we ask you to provide your: Company name* Contact Person/Agent First name* and Last name* Email address Phone number Address* Government-issued ID number *required field
III. How VNLIN Collects Information
3.1 You take the initiative to provide the relevant information to VNLIN , including:
3.1.1The information that you may fill in and/or submit in different ways to establish VNLIN account when you establish the VNLIN account, including your name, head portrait, proposed user name, e-mail, mobile phone number, and VNLIN account and password.
3.1.2 The information that you fill in and/or submit the information in the different real name authentication ways based on the webpage prompt at the time of real name authentication for VNLIN account.
3.1.3 The information that you fill in and/or submit in different ways based on webpage prompt when you complete VNLIN account identity verification or real person authentication, including your mugshot, or video or audio recording your facial or voice information, or video or audio recording the dialogue between you and VNLIN , or upper body photo that you hold your ID card, copy of ID card and identity information thereof (including your name, mugshot and ID number).
3.1.4 The information that you fill in and/or submit based on different qualification requirements when you complete VNLIN account qualification, including the information about your working unit, e-mail address for work, position, qualification documents, the copy of your ID card and the identity information thereof (including your name, mugshot and ID number), your portrait and facial features, etc.
3.1.5 The information that you fill in and/or submit in order to complete your services or transactions if you are the sender, including the parcel information (including name, value/price of the commodities/ articles in the parcel), the information about the sender (including name, telephone number and address), and the information about the addressee (including name, telephone number and address).
3.1.6 The information that you fill in and/or submit in order to complete fee settlement for your services or transactions, including but not limited to your bank account and the identity information thereof (including your bank account number, name and mobile phone).
3.2 VNLIN will collect the relevant information when you use the services, including:
3.2.1 The information that VNLIN automatically receives and records from your browser and computer when you use VNLIN ’s services or access to VNLIN Client, including but not limited to your IP address, browser type, language, access date and time, software and hardware features, and the records about the webpage in your need; and the information in relation to the equipment location and mobile devices that VNLIN automatically receives and records when you download or use VNLIN Client, or access to the mobile webpage and use the services, including but not limited to the equipment model, equipment ID, operation system, resolution ratio, and telecom operator, such as the equipment information, log information, equipment location information, unique application number, local storage, Cookie or similar technical information in your use of the services.
3.2.2 Your other relevant information that VNLIN might collect for reasonable needs to provide services and improve the service quality, including the relevant information that you provide when you contact the customer service team of VNLIN , questionnaire information sent to VNLIN when you participate in questionnaire, and the relevant information collected by VNLIN when you interact with VNLIN ’s affiliates and logistics partners. Meanwhile, in order to improve the security when you use the services provided by VNLIN Client, and more accurately prevent phishing and Torjan virus, VNLIN might judge the risks of your account by knowing certain your network use habits and the software that you usually use, and might record some URL that in opinion of VNLIN is risky.
3.3 Relevant information furnished by a third party to VNLIN . In order to provide you with better and more personalized services, or jointly provide services to you, or prevent internet fraud, VNLIN ’s affiliates, logistics partners and other third parties will share your personal information with VNLIN pursuant to the laws and regulations or according to the agreement with you or with your consent, including:
3.3.1 Your personal information that VNLIN ’s affiliates or logistics partners share with VNLIN in order to complete your services or transactions, including the parcel information (including name, value/price of the commodities/ articles in the parcel), the information about the sender (including name, telephone number and address), and the information about the addressee (including name, telephone number and address) under the orders.
3.3.2 You information that might be contained in the information provided or shared by other users. E.g., if you are the addressee, the information that the sender fills in and/or submits in order to complete the proposed services or transactions will contain your name, telephone number and address.
IV. How VNLIN Uses the Information
4.1 Provide you with the intended services.
4.2 Provide you with information display, search and services that fit more your personalized demand in order to improve the services that you use. VNLIN will fetch the information about your browsing and search preference, behavioral habits and location based on your browsing and search records, equipment information, location information and order information, offer indirect population portrait based on feature tags, and display and push information and possible commercial advertising. If you do not want to receive any commercial advertising from VNLIN , you may unsubscribe as directed or directly contact VNLIN to cancel subscription.
4.3 In order to improve the security for your use of the services provided by VNLIN , and its affiliates and logistics partners, guarantee security of the operation environment and identify abnormal state, protect your personal and property safety, and personal and property safety of other users or the public, better prevent phishing site, fraud, network vulnerability, computer virus, network attack, network invasion and other safety risks, and more accurately identify violation of laws and regulations or relevant protocols and rules of VNLIN Client, VNLIN might use or integrate your account information, transaction information, equipment information, relevant network log, and the information to be shared by VNLIN ’s affiliates and partners with your authorization or pursuant to applicable laws, comprehensively judge the risks of your VNLIN account and transactions, authenticate the identity, detect and prevent safety events, and if necessary, record, audit, analyze and dispose of the events according to laws.
4.4 VNLIN might conduct de-identification research, statistical analysis and prediction on the collected information, to improve the contents and layout of VNLIN Client, provide product or service support to the commercial decision making, and improve the products or services of VNLIN , e.g. use of anonymous data for machine learning or model algorithm training.
4.5 Unless the laws provide for mandatory retention period, VNLIN only retains your personal information during the period required for the purpose under this Policy.
4.6 If VNLIN uses the specific information for other purposes not set out in this Policy, or use the information collected hereunder for other purposes, VNLIN will obtain your prior consent.
V. How VNLIN Shares, Transfers and Discloses the Information
5.1 VNLIN is obligated to keep confidential your personal information, and will not sell or lease any of your personal information for the marketing purposes of any third parties. VNLIN will share your personal information with a third party only in the following circumstances:
5.1.1 VNLIN obtains your prior consent or authorization to share your personal information.
5.1.2 VNLIN is required to share your personal information according to laws and regulations, or the requirements of the administrative or juridical bodies.
5.1.3 VNLIN shares your personal information with VNLIN ’s affiliates. In order to make it easy for VNLIN to provide services to you based on VNLIN account, recommend the information that you might be interested in, identify abnormality of VNLIN account, and protect your personal and property safety, and personal and property safety of other users or the public, your personal information might be shared with VNLIN ’s affiliates. VNLIN will share the necessary personal information only, and shall observe the purpose as stated herein. If VNLIN shares your personal information or VNLIN ’s affiliates change the use and processing purpose of the personal information, VNLIN or its affiliates shall obtain your authorization again.
5.1.4 In order to make it easy for VNLIN to provide better logistics services to you, VNLIN might entrust and authorize its logistics partners to provide you with the logistics services or perform duty in connection with the logistics services for and on behalf of VNLIN , including but not limited to sending, checking and distributing mails. VNLIN will share your personal information with its reliable logistics partners, and strictly limit use by its logistics partners of your personal information. VNLIN urges its logistics partners to process your personal information for VNLIN according to the instructions of VNLIN , this Privacy Policy and any other corresponding confidentiality and security measures.
5.1.5 If you are a qualified intellectual property right complainant and have lodged complaint with VNLIN , upon request of the respondent, your personal information will be disclosed to the respondent, so that both parties could address the possible right disputes.
5.1.6 VNLIN may provide the services in your needs or address your disputes or controversies with others only by sharing your personal information. E.g., if you consign VNLIN ’s logistics partners to collect the mail through VNLIN ’s station, and VNLIN ’s logistics partners request disclosure of relevant information to perform the obligation, VNLIN will submit the contact information and other necessary information of the sender/addressee to such partners so as to facilitate completion of the services.
5.1.7 If you violate the relevant Chinese laws and regulations, or the relevant protocols or rules of VNLIN , VNLIN shall make disclosure to a third party.
5.1.8 It is necessary to protect your personal and property safety, or the personal and property safety of VNLIN and its affiliates and logistics partners, or the users or the public.
5.2 VNLIN will not transfer your personal information to any companies, organizations and individuals, except that:
5.2.1 With your express consent, VNLIN will transfer you personal information to other parties;
5.2.2 When VNLIN ’s service provider is merged, acquired or bankrupt, or involved in other circumstances related to merger, acquisition or bankruptcy, if transfer of personal information is required, VNLIN will urge the new companies or organizations in possession of your personal information to be bound by this Policy. Otherwise, VNLIN will demand such companies, organizations and individuals to obtain your authorization again.
5.3 VNLIN will disclose your personal information only in the following circumstances:
5.3.1 VNLIN may disclose your personal information with your express consent or based on your initiative option;
5.3.2 If VNLIN confirms that you violate the laws and regulations or seriously break the relevant protocols and rules of VNLIN , or in order to protect your personal and property safety or the personal and property safety of VNLIN ’s users or the public, VNLIN may disclose your personal information pursuant to the laws and regulations or with your consent, including relevant foul play and actions that have been taken by VNLIN against you.
5.4 In any of the following circumstances, VNLIN will share, transfer or disclose your personal information without your prior consent:
5.4.1 It is related to national security and national defense security;
5.4.2 It is related to public security, public health or the major public interest;
5.4.3 It is related to criminal investigation, prosecution, judgment, execution of judgment or other juridical or administration enforcement;
5.4.4 It aims to protect your or others’ life, property and other major legitimate rights and interest, but it hard to obtain personal consent;
5.4.5 You disclose personal information to the public on your own;
5.4.6 The personal information is collected from the information that is lawfully disclosed, such as lawful news report, government information publicity channels, etc.
5.5 Pursuant to the laws and regulations, if VNLIN takes technical measures and other necessary measures to process your personal information, so that the data receiving party is unable to identify the specific individual again and the data cannot be restored, then, it is not required to give a notice to you and obtain your consent for any sharing, transfer or disclosure of the data after such processing.
VI. Information Storage and Transmission
6.1 If you use the services of VNLIN outside the People’s Republic of China, your personal information may be transmitted to your country/ region/ or the country/ region where you use the services of VNLIN or the country / region where you access to VNLIN Client or the country/ region where VNLIN collects the information, so that you could successfully use the services of VNLIN or access to VNLIN Client in your country / region.
6.2 As a global organization, data we collect may be transferred internationally throughout our worldwide organization. Your personal data may be exchanged with other group companies of VNLIN . We exchange your data for administrative purposes and so that we can have a complete overview of your contacts and contracts within the Company group. We may also exchange your data in order to better offer you a complete package of services and products.Our employees are authorized to access personal data only to the extent necessary to serve the applicable purpose and to perform their jobs.
6.3 We ensure that the recipient of your Personal Data offers an adequate level of protection, for instance by entering into appropriate agreements and, if required, standard contractual clauses for the transfer of data as approved by the competent supervisory authority.
VII. Protection of Your Personal Information
7.1 In order to protect your information security, VNLIN strives to take all kinds of reasonable physical, electronic and managerial security measures to protect your information, so that your information will not be disclosed, destroyed or lost, including but not limited to HTTPS protocol for transmission encryption, SSL, information encrypted storage, and data center access control. VNLIN also strictly manages the employees or outsourcing personnel who might access to your information, including but not limited to different authority control based on different position, execution of nondisclosure agreement with them, monitoring of their operation, or security and privacy protection training. VNLIN will provide corresponding security measures to protect your information, and provide reasonable security measures based on the existing technologies. VNLIN will make efforts to protect your information from and against being disclosed, destroyed or lost. The important information system of VNLIN has passed evaluation of China’s national information security classified protection, and VNLIN has implemented the information security management system based on ISO/IEC: 27001 International Standard. However, the Internet is not an absolutely safe environment. No Internet transmission or electronic storage method is 100% safe. Thus, even though we protect your personal information in a commercially accepted way, we are still unable to guarantee that the information is absolutely safe.
7.2 Your account has the security protection functions. Please properly keep your account and password information. VNLIN will ensure that your information will not be lost, misused and forged through backup in other server, encryption of user password and other security measures. Notwithstanding the foregoing security measures, please note that there is no “perfect security measure” in the information network. VNLIN advises you to take positive actions, including but not limited to use of complicated password, regular revision of password, or nondisclosure of your account password and other personal information to others.
7.3 While using the services of VNLIN , it is unavoidable for you to provide your personal information to the express service enterprise or parcel sender/ addressee or your entrusted actual parcel sender/ addressee, such as contact information or mailing address. Please properly keep your personal information, and disclose such information to others only in necessary circumstances. If you find that your personal information is disclosed, in particular to your account number and password, please immediately contact VNLIN so that VNLIN could take appropriate actions.
7.4 After knowing personal information security events, VNLIN will inform you of the basic information and possible influence of the security events, actions that have been or will be taken by VNLIN , recommendations that you might independently prevent and reduce the risks, and remedies available to you pursuant to the laws and regulations. VNLIN will inform you of the relevant conditions of the events by mail, letter, phone or pushing notification. If it is hard to inform the personal information subjects one by one, VNLIN will publish an announcement in a reasonable and effective way. Meanwhile, VNLIN will report disposal of the personal information security events according to the requirements of the regulatory bodies.
VIII. Management of Your Personal Information
8.1 Inquiry and updating of your personal information
8.1.1 If you have to inquire about your personal information in VNLIN account, you may directly login to VNLIN Client, and check “My Personal Information” to inquire about your name, head portrait, proposed user name, e-mail, telephone number and VNLIN account; if you have completed VNLIN account real name authentication, you may also inquire about the information that you fill in and/or submit at the time of real name authentication in the way mentioned above; if you have completed VNLIN account identity verification or real person authentication, you may also inquire about the information that you fill in and/or submit at the time of identity verification or real person authentication in the way mentioned above; if you have completed VNLIN account qualification, you may also inquire about the information that you fill in and/or submit at the time of qualification in the way mentioned above. If you are unable to inquire about your personal information, you may directly contact VNLIN .
8.1.2 In case of changes to your information submitted in registration of account or use of VNLIN Client, you may directly login to VNLIN Client, and click “My Personal Information” to update your personal information. If you are unable to update your personal information, you may directly contact VNLIN .
8.2 Deletion of your personal information
8.2.1 In any of the following circumstances, you may give a request to VNLIN for deleting your personal information in VNLIN account based on the contact information of VNLIN as set out in Section XII hereof.
8.2.1.1 Processing by VNLIN of personal information violates the laws and regulations;
8.2.1.2 VNLIN collects and uses your personal information without your express consent;
8.2.1.3 Processing by VNLIN of personal information seriously violates the agreement with you;
8.2.1.4 You do not use the services of VNLIN any longer, or your VNLIN account has been cancelled according to the account cancellation procedures of VNLIN ;
8.2.1.5 VNLIN does permanently not provide you with any products or services.
8.2.2 If VNLIN decides to respond to your request for deletion, VNLIN will also inform the subjects that receive your personal information from VNLIN as far as possible, and demand them to delete your personal information in time (unless otherwise stipulated by laws and regulations, or such subjects have independently obtained your authorization).
8.2.3 After you or VNLIN assists you to delete the relevant information, VNLIN might be unable to delete the corresponding information from the backup system immediately due to applicable laws and security technology. In this case, VNLIN will safely store your personal information and separate such information from any further processing, until the backup can be deleted or become anonymous.
8.3 Withdrawal of consent If stipulated by laws, you may withdraw your consent previously given to us, and have the option to exit any marketing information. In specific circumstances, you have the right to restrict our processing of your data or oppose any processing of your personal data at any time for legal grounds related to your situation. Withdrawal of your consent will not affect the legitimacy of any of our processing before your withdrawal, nor affect any processing of your personal data based on any legal grounds other than consent.
8.4 Cancellation of the account You may give a request to VNLIN ’s customer service staff [Tel.: 971-521498529 (Dubai) 974-30609912(Qatar)] for cancelling the account. After you cancel the account, we will stop providing you with any products/ services. Except otherwise stipulated by laws and regulations, we will delete or anonymize your personal information.
IX. Use of Cookie, Network Beacon and Cookie Similar Technologies
9.1 Cookie
9.1.1 In order to facilitate your access experience, when you access to VNLIN Client or use the services, VNLIN may identify your status through small data file, which will help you to avoid repeated entry of the account information or help you to judge security of your account. These data files may be Cookie, Flash Cookie, or other local storage provided by your browser or the affiliated applications (collectively referred to as “Cookie”).
9.1.2 Please understand that certain services of VNLIN may be realized only through “Cookie”. If your browser or additional services of the browser permit, you may revise the acceptance level of Cookie or refuse the Cookie of VNLIN . You may clear all Cookie kept in the computer. Most browsers have the function to block Cookie. However, if you do so, you have to revise the user settings in person whenever you access to our website. If you have to know how to revise the browser setting in detail, please visit the following links: Internet, Google Chrome, Mozilla Firefox, Safari, Opera
9.2 The webpage of Network Beacon generally contain some electronic images (referred to as “single-pixel” GIF file or “network beacon”). Use of network beacon may help the website to calculate the users browsing the web page or access to certain cookie. VNLIN will collect the information related to your browsing of the webpage via the network beacon, such as the address of the web page that you visit, the address of the link web page that you previously visited, staying time on the webpage, your browsing environment and display settings, etc.
9.3 Apart from Cookie, VNLIN will also use website beacon, pixel tag, Etag and other similar technologies. E.g., e-mail sent by VNLIN to you might contain linkage to the contents of VNLIN Client. If you click such linkage, VNLIN will trace this clicking and help VNLIN to know your product or service preference, so that VNLIN takes the initiative to improve the customer service experience. Website beacon is generally a kind of transparent image that is embedded in the website or e-mail. By virtue of the pixel tags in the e-mail, VNLIN is able to know whether the e-mail has been read or not. If you do not expect to be traced through your own activities in this way, you may unsubscribe the mail list of VNLIN at any time. ETag (entity tag) is header of HTTP Protocol between the Internet browser and the Internet server, and can substitute Cookie. ETag may help VNLIN to avoid unnecessary server load, improve service efficiency, and save resources and energy. Meanwhile, VNLIN might record your identity through ETag, so that VNLIN could give an insight into and improve its products or services. Most of browsers have the function to clear the browser caching data for the users. You may clear the data accordingly in the setting function of the browser. However, please note that if ETag is disabled, you might be unable to enjoy relatively better product or service experience.
X. Protection of Minors
We attach great importance to protection of the personal information of the minors. Pursuant to the relevant laws and regulations, if you are under the age of 18, before you use the services of VNLIN , you shall obtain written consent from your parents or statutory guardian. If you are the guardian of a minor, when you have any questions about the personal information of the minor under your custody, please contact us through the contact information set out in Section XII.
XI. Change or Revision
11.1 VNLIN may change or revise this Privacy Policy from time to time. When VNLIN has to change or revise this Privacy Policy, VNLIN will make an announcement in VNLIN Client or the appropriate services. In case of material change or revision to this Privacy Policy, VNLIN will give more obvious notice (including pushing notification or pop-up windows in VNLIN Client).
XII. Contact VNLIN
12.1 If you have any questions about this Privacy Policy while reading this Privacy Policy, or you have any questions while you exercise or fulfill the rights or obligations under this Privacy Policy, please feel free to contact VNLIN through our customer service staff [Tel.:971-521498529 (Dubai) 974-30609912 (Qatar) or e-mail: customer1@vnlin.com]. VNLIN will review the relevant questions as soon as possible, and will give a reply within 15 working days after verifying your user identity.
12.2 In any of the following circumstances, pursuant to the laws and regulations, VNLIN is unable to respond to your request:
12.2.1 It is related to national security and national defense security;
12.2.2 It is related to public security, public health or the major public interest;
12.2.3 It is related to criminal investigation, prosecution, judgment and execution of judgment;
12.2.4 There is concrete evidence that the subject of the personal information has subjective malice or misuses the powers;
12.2.5 Response to your request will seriously impair your legitimate rights and interest or the legitimate rights and interest of other individuals and organizations;
12.2.6 It is related to trade secrets.